Privacy Policy

Airbender Heating and Cooling LLC

Effective Date: June 21, 2026

Airbender Heating and Cooling LLC (“Company,” “we,” “us,” or “our”) operates the website at airbenderacrepair.com (the “Site”). This Privacy Policy explains how we collect, use, store, and share information about you when you visit our Site, contact us, or use our services. By using our Site or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you fill out a form, request a quote, schedule an appointment, or contact us, you may provide:

Name
Phone number
Email address
Service address or location
Details about your HVAC system or service request
Resume or employment-related information (if submitting through our subcontractor/careers form)

Information Collected Automatically

When you visit our Site, we and our third-party service providers may automatically collect certain technical information, including:

IP address and approximate location
Browser type and version
Device type and operating system
Pages visited and time spent on the Site
Referring URLs

This information is collected through cookies, web beacons, and similar tracking technologies. See Section 6 for more on cookies.

2. How We Use Your Information

We use the information we collect to:

Schedule and fulfill service appointments
Respond to inquiries and customer support requests
Send appointment confirmations, reminders, and follow-up communications
Send review requests following completed service
Process and evaluate subcontractor or employment interest forms
Notify applicants of open positions or subcontract opportunities
Improve our Site, services, and customer experience
Comply with legal obligations
Send marketing communications, where you have consented or where permitted by law

3. SMS and Email Communications

By providing your phone number or email address and submitting a form on our Site, you consent to receive communications from us related to your service request, appointment, or application. This may include:

Appointment confirmations and reminders via SMS or email
Follow-up messages after service completion
Review requests
Job opportunity notifications (for subcontractor/employment applicants)

Standard message and data rates may apply for SMS. You may opt out of SMS at any time by replying STOP to any message we send. You may opt out of email by clicking the unsubscribe link in any email or by contacting us directly.

We do not sell or share your phone number or email address with third parties for their own marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

We work with third-party vendors who assist us in operating our Site and delivering services. These may include:

CRM and scheduling platforms (e.g., GoHighLevel / Lead Connector)
Email and SMS delivery providers
Website hosting providers
Analytics providers (e.g., Google Analytics)
Advertising platforms (e.g., Google Ads, Meta Ads)

These providers are authorized to use your information only as necessary to provide services to us and are required to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government inquiry.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if your information becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Subcontractor and employment inquiry data is retained for up to two (2) years from the date of submission, or until you request deletion.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze Site traffic, and support our marketing efforts. Types of cookies we use include:

Essential cookies: required for the Site to function properly
Analytics cookies: help us understand how visitors interact with our Site (e.g., Google Analytics)
Marketing cookies: used by advertising platforms to deliver relevant ads and track campaign performance

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect Site functionality. For more information on Google Analytics and how to opt out, visit google.com/analytics/optout.

7. Third-Party Services

Our Site may integrate with or link to third-party services, including Google (for advertising, analytics, and maps), Meta (for advertising), and our CRM platform. These third parties have their own privacy policies governing their use of your data. We encourage you to review their policies. We are not responsible for the privacy practices of third-party services.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@airbenderacrepair.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly. If you believe we have collected information from a child, please contact us immediately.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our Site or services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Airbender Heating and Cooling LLC

2735 Thomas Rd, Phoenix, AZ 85016

info@airbenderacrepair.com

airbenderacrepair.com